The Nigerian National Petroleum Company (NNPC) Retail Limited says it has taken appropriate disciplinary action against its staff found under-dispensing fuel to customers in Port Harcourt, Rivers state.
A video had recently circulated on social media showing a fuel attendant dispensing what appeared to be the remnant of a customer’s petroleum product into a plastic can.
Reacting to the deed in a statement on ‘X’ on Tuesday, the company said the individual and the filling station where the incident occurred, have been identified.
“Our attention has been drawn to a recent video circulating on social media depicting NNPC Retail Ltd. service agents apparently under-dispensing fuel to customers,” the statement reads.
“While taking these actions very seriously, we would like to inform the general public that we have identified both the station and the individuals involved and have taken appropriate disciplinary action against the staff.”
The NNPC said measures have already been put in place to prevent any future recurrence of such incidents “across our retail network”.
“In the spirit of open and transparent communication with our customers towards effective service improvement, we encourage our customers to always report any areas in need of improvement at our over 900 stations through our social media channels and customer care lines: 09091000086-7,” the company said.
The company said it regrets the unfortunate incident and will continue to uphold the high standards and quality of service that are hallmarks of the NNPC Ltd brand.